About At Home Assistance
We envision a world where people of all abilities thrive,
achieving their full potential in a supportive and inclusive environment.
Our Mission
Our mission is to support individuals with care and respect, guiding them towards endless possibilities as they navigate life’s journey.
Our Values
- Person-Centred Approach
Tailored services to meet each participant’s individual needs, preferences, and goals. - Social Inclusion
Making it easy for everyone to join community activities, use resources, and make friends. - Capacity Building
Encouraging participants to have a say, express what they want and make decisions about their lives. - Safety
Supporting participants’ physical and emotional well-being, ensuring they are safe and secure. - Respect
Treating participants with dignity, acknowledging their autonomy, and seeing their unique strengths and abilities. - Advocacy
Speaking up for people with disabilities, making sure they have a say in choices that matter to them.
What Sets Us Apart
Is Going Beyond Traditional Care Services
Qualified and Compassionate Team
Our qualified and empathetic team of nurses, support workers and facilitators are not just highly skilled but are also deeply committed to fostering an environment of respect, understanding and empowerment.
Personalised Support Plans
Every individual is unique and so are their needs. Our personalised support plans are designed collaboratively with clients, their families, and support networks to ensure that services are tailored to specific goals and aspirations.
Fostering Community Connections
Our services foster social connection through engaging activities, creating opportunities for clients to belong, build relationships, learn new skills and actively participate in a diverse community.
Comprehensive Approach
We go beyond traditional care services, offering a holistic approach that considers the individual’s physical, emotional, and social well-being. Our team is passionately dedicated to addressing the unique needs and aspirations of each person we support. We craft personalised support plans that prioritise individual needs, aspirations, and personal growth.
Advocacy for Rights
We are unwavering advocates for the rights and dignity of individuals with disabilities. We stand as allies, working towards a society that values and respects the contributions of every individual.
Reliable Services
We prioritise business continuity and resilience. Our robust business continuity plan incorporates proactive measures, risk assessments, recovery strategies, and cutting-edge technology to safeguard critical functions. This commitment to resilience strengthens our capacity to navigate challenges and maintain consistent service delivery.
Our Client-facing Policies Include
☑ Code of conduct
☑ Complaints management
☑ Incident management
☑ Individual planning
☑ Service access and exit
☑ Informed decision making
☑ Quality improvement
☑ Advocacy
☑ Freedom from violence, abuse,
neglect, exploitation and discrimination
☑ Privacy
☑ Information management
At Home Assistance Is Dedicated
to Constantly Improving Our Services
We welcome feedback from participants, families, and stakeholders to address any issues and enhance our delivery.
Our staff undergo training to meet individual needs, ensuring a high skill level.
For information on our internal systems, please contact us.
In Need of Support?
If you, or someone you know might benefit from professional support,
please use the form below and we’ll get in touch with you.
Contact Information
Business Hours
8am – 6pm | 7 days
Victoria, Australia